Return & Refund Policy
Effective Date: January 1, 2024
Phoenix Nebula Press / Radiant Ascension Creative Holdings LLC
We want you to love your purchase. Because our products are printed on demand and shipped to us before we fulfill customer orders, all sales are final. Please review the details below regarding our return and refund practices.
All Sales Final
We do not accept returns or offer refunds for any reason other than damage or defect. This applies to all physical and digital products.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 3 days of delivery. Include the following:
- Your order number
- Photos of the damage or defect
- A brief description of the issue
Once verified, we will send a replacement.
No Returns for Buyer’s Remorse
- Change of mind
- Ordering the wrong item
- Dissatisfaction with content or design preferences
- Delayed delivery caused by carriers or printing partners
All sales are final.
Digital Products
All digital downloads are non‑refundable. Due to the nature of digital goods, we cannot offer returns, exchanges, or cancellations once the file has been delivered.
Questions
If you have any questions about this policy, please contact us at: support@radiantascensioncreative.com